Please watch this short video about what you can expect as a respondent.
We will contact you by mail, by phone, or in-person to provide more information on the interview and schedule an appointment for the Medicare Current Beneﬁciary Survey.
If you were contacted by mail, the letter you received introduces the survey and explains that an interviewer from NORC at the University of Chicago, on behalf of the Center for Medicare & Medicaid Services (CMS), will be contacting you to schedule an appointment.
If you were contacted by phone or in-person, the interviewer will answer any questions or concerns you have about your interview and ask to schedule an appointment with you within the next few weeks at your convenience.
All interviewers undergo a thorough training and certification process by NORC. You will recognize our interviewers by their NORC identification badge.
EXAMPLE OF THE INTERVIEWER IDENTIFICATION BADGE.
After you schedule your appointment, the interviewer will contact you at the scheduled appointment time to complete the interview. Most interviews are conducted over the phone. If we are unable to reach you by phone, your interviewer may visit you in-person to conduct the interview.
Your interviewer will ask you questions regarding your health care, prescription drug, and other health-related costs.
Because each individual’s circumstance is unique, interview times vary from person to person.
They may ask you to refer to the Interview Showcards, which contain answer categories to certain questions.
Your interviewer may visit in-person if we are unable to reach you by phone. Your health and safety remain our priority. We thank you in advance for your cooperation and commitment to this important study.
If you have any questions or would like to schedule an appointment, please call NORC toll-free at 1-844-777-2151.
An interviewer will contact you again in a few months to complete your next interview. We will speak with you three times per year over a period of four years.
If you are unable for any reason to participate in an interview, we can collect your responses from someone else that you designate, such as a family member or caretaker.
As a part of a scientiﬁcally selected group, each individual selected to participate in the MCBS represents thousands of other Medicare beneﬁciaries. Your participation in this survey can lead to positive changes in Medicare, improving health care for all Medicare beneﬁciaries!
How will I recognize the Medicare Current Beneficiary Survey interviewer?
The interviewer is a representative from NORC at the University of Chicago who wears an official NORC ID badge with their picture, name, title, ID number and signature. On the back is a distinctive hologram and phone number to call to confirm the interviewer’s identity.
If you have any questions about the credibility of an interviewer or your survey participation, you can visit http://www.norc.org/verifyme, call 1-866-856-NORC, or email email@example.com. You may ask for an interviewer's employee ID number on their badge and verify they work at NORC using any of the resources above.
How can I make an appointment or get more information?
If you receive a letter in the mail or if an interviewer contacts you, you may schedule an appointment using the information provided. You can even schedule the appointment for in the evening or on a weekend. If you would like to contact us to schedule an appointment, please call us toll free at 1-844-777-2151.You may also visit our Contact Us page to request a representative contact you to schedule your appointment or answer questions you may have.
How do I know my answers will be kept private?
Your answers are protected under the Federal Privacy Act of 1974. The information you report is combined with information provided by many others and only used to describe Medicare beneficiaries as a group. No information that could identify you individually is publicly released.
Since 1991, we have also worked with long-term care facilities and their administrators to collect information about selected Medicare beneﬁciaries who are residing in facilities, ensuring that the MCBS represents the life situations of all people covered by Medicare.
The interview for facilities is conducted with facility staff, not the beneﬁciary.
Facility participation in the MCBS is compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Residents’ Medicare beneﬁts will not be affected in any way, regardless of the answers that facilities provide, or by whether or not the facility chooses to participate.
We will contact the facility’s administrator by mail, by phone, or in-person to provide more information on the Medicare Current Beneﬁciary Survey.
If the facility was contacted by mail, the letter introduces the survey and explains that an interviewer from NORC at the University of Chicago, on behalf of the Centers for Medicare & Medicaid Services (CMS), will be contacting the facility to schedule an appointment.
If the facility was contacted by phone or in-person, the interviewer will speak with the facility’s staff to address any questions or concerns regarding this interview. Then, the interviewer will schedule an appointment with the facility within the next few weeks at their convenience.
After the appointment is scheduled, the interviewer will contact the facility administrator at the scheduled appointment time to complete the interview. Most interviews are conducted over the phone. Under certain circumstances, the interviewer may offer to conduct the interview in-person at the facility.
The facility interview focuses on the utilization and costs of the health care being received by the beneﬁciary, along with the characteristics of each facility.
The interviewer may refer to the Facility Interview Showcards, which contain answer categories to certain questions.
Much of the information can be abstracted directly from the resident’s medical chart and will only require a limited amount time from the facility staff.
We collect data for the MCBS three times per year over a four year period for the selected beneficiaries, so the facility may be contacted again for subsequent interviews for those beneﬁciaries.
The MCBS plays an essential role in monitoring and evaluating health status and health care policy for all Medicare beneﬁciaries, including those living in long-term care facilities. Medicare beneﬁciaries living in facilities are extremely important to the MCBS because they receive different types of care than those living in other settings.
How do I participate in the Facility Interview?
If you work at a facility that has been contacted to participate in the MCBS and you would like to learn more, please email us at firstname.lastname@example.org or call our toll-free line at 1-844-777-2151 to speak with MCBS staff.