WHO IS INVOLVED?

The Centers for Medicare & Medicaid Services (CMS) oversees the Medicare program and sponsors this survey. CMS is part of the U.S. Department of Health and Human Services (DHHS). CMS contracted NORC at the University of Chicago (NORC) to conduct the MCBS. NORC engages in sampling, data collection, data processing, and data delivery as part of conducting the MCBS.

NORC and CMS are committed to protecting respondent confidentiality and privacy, and both organizations diligently uphold provisions established under the Privacy Act of 1974, the NORC Institutional Review Board (IRB), the Office of Management and Budget (OMB), and the Federal Information Security Management Act of 2002.

Our approach to confidentiality and security begins with staff and interviewer training and continues through all project activities, processes, and information management systems, ensuring that the security of your information is our priority.

Read on to learn more about the people involved in this survey.


NORC is an independent research organization that serves the public interest through objective social science research that supports informed decision making. We believe that understanding our society‐and taking action on the issues that confront it–requires information gained through unbiased, high-quality social science research. Over the past 70 years, NORC has helped a wide range of clients identify and address society's most urgent challenges.

  • Susan Schechter Image
  • Susan Schechter

  • PROJECT DIRECTOR

Susan Schechter is a Senior Fellow in the Health Care Research department and the Project Director for the Medicare Current Beneficiary Survey at NORC at the University of Chicago. After a 25 year career in survey research at various federal agencies, Susan Schechter joined NORC, bringing her broad expertise and deep knowledge of survey research and statistical policy.

Contact Susan at: Schechter-Susan@norc.org

Micah Sjoblom is a Vice President for the Health Care Research department at NORC at the University of Chicago. With over 20 years of experience in research and survey management, Micah serves as the Associate Project Director for the MCBS.


Contact Micah at: Sjoblom-Micah@norc.org

  • Micah Sjoblom

  • ASSOCIATE PROJECT DIRECTOR

  • Ella Kemp Image
  • Ella Kemp

  • FIELD PROJECT MANAGER

Ella Kemp is a Field Project Manager for the Medicare Current Beneficiary Survey and a Regional Manager for the Field Operations department at NORC at the University of Chicago. At NORC since 1993, Ella is responsible for management of field interviewers in the east part of the United States.

Contact Ella at: Kemp-Ella@norc.org

Debra Lord is a Field Project Manager for the Medicare Current Beneficiary Survey and a Regional Manager for the Field Operations department at NORC at the University of Chicago. At NORC since 1999, Debra is responsible for the management of field interviewers in the west part of the United States.

Contact Debra at: Lord-Debra@norc.org

  • Debra Lord Image
  • Debra Lord

  • FIELD PROJECT MANAGER

The Centers for Medicare & Medicaid Services (CMS) is the largest single payer of health care in the United States. With full implementation of the Affordable Care Act of 2010 (ACA), the agency plays a direct or indirect role in administering health insurance coverage for more than 100 million people across the Medicare, Medicaid, Children's Health Insurance Program, and Health Insurance Marketplace populations.

A critical aim for CMS is to be an effective steward, major force, and trustworthy partner in leading the transformation of the health care system. CMS also aims to provide Americans with high quality care and better health at lower costs through improvement.

CONTACT INFORMATION

NORC at the University of Chicago (NORC)


phone icon

Home page: www.norc.org

email icon

Email address: mcbs@norc.org

pphone icon

Toll free MCBS phone number: 1-844-777-2151

Centers for Medicare and Medicaid Services (CMS)

home icon

Home page: www.cms.gov

globe icon

CMS MCBS project page: www.cms.hhs.gov/mcbs

phone icon

Toll free Medicare helpline: 1-800-633-4227